We have a no-refund policy on bookings for studio experiences, events, classes, rentals, and gift cards. If you provide a 72-hour notice before your reservation we will reschedule you via a studio credit.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Orders@glassblowinghouston.com. Please note that returns will need to be delivered or sent to the following address: 17442 Farm to Market Rd 2920 Tomball, TX 77377
You can always contact us for any return questions at Orders@glassblowinghouston.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items. Other items may be returned for studio credit if in original condition.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, use your studio credit to make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. You’ll be automatically credited on your original payment method within 10 business days if approved. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please get in touch with us at Orders@glassblowinghouston.com.